Privacy Policy

This Privacy Policy explains how Dave's Hot Chicken ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at daveshotchickengo.digital, place orders online, sign up for our loyalty program, or otherwise interact with our services (collectively, the "Services"). Please read this policy carefully. By using our Services, you acknowledge that you have read, understood, and agree to the practices described herein.

We are committed to protecting your privacy and handling your personal data in a responsible, transparent, and lawful manner, in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Dave's Hot Chicken is a food service company operating in the United States. We are dedicated to serving our customers exceptional food and delivering a top-tier digital experience through our website and online ordering platform.

2. Information We Collect

We collect several types of information in connection with your use of our Services. The categories below describe the personal information we may collect, along with examples of the specific types within each category.

2.1 Personal Identification Information

When you create an account, place an order, join our loyalty rewards program, or contact us, we may collect the following personal identifiers:

• Full name
• Email address
• Phone number
• Billing and delivery address (street, city, state, ZIP code)
• Username and password (encrypted)
• Date of birth (for age verification purposes)
• Profile photo (if voluntarily uploaded)

2.2 Payment and Financial Information

When you place an order or make a purchase through our website, we collect payment-related information. Please note that we do not store full credit or debit card numbers on our servers. Payment transactions are processed by PCI-DSS-compliant third-party payment processors.

• Partial payment card details (last four digits, card type, expiration date)
• Billing address associated with the payment method
• Transaction history and order records

2.3 Order and Food Preference Data

As a food service company, we collect information related to your food orders and preferences to improve your experience:

• Items ordered, customizations, and special instructions
• Order history and frequency
• Dietary preferences or restrictions you voluntarily share
• Favorite locations or delivery zones

2.4 Usage and Behavioral Data

We automatically collect certain technical data when you access or interact with our website:

• Pages visited, links clicked, and time spent on pages
• Search queries entered on our platform
• Items added to cart or removed
• Referral URL (the page that linked you to our site)
• Session duration and interaction frequency

2.5 Device and Technical Information

We collect technical information about the devices and software you use to access our Services:

• IP address
• Browser type and version
• Operating system and device type (mobile, tablet, desktop)
• Screen resolution
• Device identifiers and advertising identifiers
• Time zone settings and language preferences

2.6 Location Data

With your permission, we may collect your precise or approximate geographic location to provide location-based services such as finding the nearest Dave's Hot Chicken location, facilitating delivery, or personalizing menu offerings available in your area. You may disable location tracking through your device settings at any time.

2.7 Communications Data

If you contact us via email, our website contact form, live chat, or social media, we collect the content of your messages, attachments, and metadata (such as the date and time of correspondence) to respond to your inquiries and improve our customer service.

2.8 Cookies and Tracking Technologies

We use cookies, pixel tags, web beacons, and similar tracking technologies to collect information about your browsing behavior on our website. For detailed information about our use of cookies and how to manage your preferences, please refer to Section 9 of this Privacy Policy.

2.9 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your account or sign in via social login)
• Third-party delivery partners (e.g., DoorDash, Uber Eats, Grubhub)
• Marketing and analytics partners
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for a variety of business purposes, all of which are grounded in legitimate interests, contractual necessity, legal compliance, or your explicit consent where required.

3.1 Providing and Managing Our Services

• Processing and fulfilling food orders placed through our website
• Creating and managing your customer account
• Facilitating online payments and issuing receipts
• Coordinating delivery or pickup logistics
• Managing loyalty rewards points and redemptions
• Providing customer support and resolving disputes

3.2 Analytics and Service Improvement

• Analyzing website traffic and user behavior to improve usability
• Understanding customer ordering patterns and preferences
• Conducting internal research and development
• Testing new features, menu items, and website functionality
• Generating aggregate and anonymized statistical reports

3.3 Marketing and Promotional Communications

With your consent or as otherwise permitted by law, we may use your contact information to:

• Send promotional emails about new menu items, special offers, and discounts
• Deliver personalized marketing based on your order history and preferences
• Send push notifications (if you have opted in through our app or browser)
• Invite you to participate in surveys, contests, or sweepstakes
• Inform you about changes to our menu, locations, or business operations

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any marketing email, or by contacting us at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to valid legal requests, court orders, or government investigations
• Detecting, preventing, and investigating fraudulent or unauthorized transactions
• Protecting the safety and security of our customers, employees, and systems
• Enforcing our Terms of Service and other applicable policies

3.5 Personalization

• Displaying relevant product recommendations based on your previous orders
• Remembering your preferences for faster checkout
• Customizing the content and offers you see on our website

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own independent marketing purposes. However, we do share your data with certain third parties as described below.

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who perform services on our behalf. These parties are contractually obligated to protect your information and are prohibited from using it for purposes other than those specified by us. These service providers include:

• Payment Processors: To securely process credit/debit card transactions and digital payments
• Delivery Partners: Third-party delivery platforms (e.g., DoorDash, Uber Eats) who fulfill delivery orders
• Cloud Hosting Providers: To host and maintain our website and databases
• Email and Communication Platforms: To send transactional and marketing emails
• Analytics Providers: Such as Google Analytics, to understand website usage
• Customer Support Tools: To manage customer inquiries and helpdesk operations
• Advertising Networks: To deliver targeted advertisements on third-party platforms

4.2 Legal Obligations and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request
• Protect and defend our legal rights and property
• Prevent fraud, abuse, or illegal activity
• Protect the health, safety, or rights of our users, employees, or the public

4.3 Business Transfers

In the event of a merger, acquisition, asset sale, reorganization, bankruptcy, or other corporate transaction involving Dave's Hot Chicken, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website if such a transfer results in material changes to this Privacy Policy.

4.4 With Your Consent

We may share your information with other third parties when we have obtained your explicit consent to do so.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology (HTTPS)
• Password Hashing: User passwords are stored using industry-standard cryptographic hashing algorithms (e.g., bcrypt)
• Access Controls: Access to personal data is restricted on a need-to-know basis and requires multi-factor authentication for administrative personnel
• Firewalls and Intrusion Detection: We use firewalls and monitoring systems to detect and respond to unauthorized access attempts
• PCI-DSS Compliance: Payment processing is handled by third-party processors who maintain full PCI-DSS compliance
• Regular Security Audits: We conduct periodic reviews and testing of our security infrastructure

5.2 Limitations

While we implement commercially reasonable security practices, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information. In the event of a data breach that affects your rights and freedoms, we will notify affected users and relevant authorities as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights promptly and in accordance with applicable law.

6.1 Rights Available to All Users

• Right to Know / Access: You may request a copy of the personal information we hold about you
• Right to Correction: You may request that we correct inaccurate or incomplete personal information
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications at any time
• Right to Data Portability: You may request that we provide your data in a structured, machine-readable format

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know About Data Collection: The right to know what personal information is collected, used, shared, or sold
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of your sensitive personal information (e.g., precise geolocation, health data)
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a different quality of service as a result of your exercising these rights

To submit a CCPA/CPRA request, please contact us at [email protected]. We will verify your identity before processing your request and respond within 45 days as required by law, with the possibility of a 45-day extension when reasonably necessary.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a written request to us by:

• Email: [email protected]

Please include your full name, email address associated with your account, the specific right you wish to exercise, and sufficient information for us to verify your identity. We will not fulfill requests from individuals whose identity we cannot verify.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data disposal procedures.

8. Children's Privacy

Dave's Hot Chicken's website and online ordering platform are not directed to children under the age of 18. We do not knowingly solicit or collect personal information from minors. If you are under 18 years of age, please do not use our website, create an account, or provide any personal information.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] and we will investigate and promptly delete the information.

This practice is consistent with the requirements of the Children's Online Privacy Protection Act (COPPA) and other applicable laws governing the collection of data from minors.

9. Cookie Policy and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising.

9.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function efficiently and to provide reporting information to website owners.

9.2 Types of Cookies We Use

9.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may impact the functionality of our website.

You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance (DAA) opt-out page at www.aboutads.info/choices or the Network Advertising Initiative (NAI) opt-out tool at www.networkadvertising.org/choices.

9.4 Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals to websites. At this time, our website does not respond to DNT signals, as no uniform industry standard for recognizing or honoring DNT signals has been established. However, California residents may exercise their right to opt out of the sale or sharing of personal information under the CCPA/CPRA by contacting us directly.

10. International Data Transfers

Dave's Hot Chicken is based in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and central database are operated.

The United States may not offer the same level of data protection as your home country. By using our Services, you consent to the transfer of your information to the United States and acknowledge that your data will be subject to United States law and the terms of this Privacy Policy.

We take reasonable steps to ensure that any international data transfers are handled in accordance with applicable privacy laws and that appropriate safeguards are in place to protect your personal information.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery service apps, or other external services. This Privacy Policy applies only to our website and Services. We are not responsible for the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Third-party services that may be integrated into or linked from our platform include, but are not limited to:

• Google Analytics and Google Ads
• Meta (Facebook) Pixel and Instagram
• Stripe, Square, or other payment processors
• DoorDash, Uber Eats, Grubhub delivery platforms
• Mailchimp or other email marketing services

12. How to File a Privacy Complaint

If you have concerns about how we have handled your personal information and you are not satisfied with our response, you have the right to file a complaint with the appropriate authority.

12.1 Contact Us First

We encourage you to contact us first so we have an opportunity to address your concern directly:

• Email: [email protected]
• Website: daveshotchickengo.digital

We will acknowledge your complaint within 5 business days and provide a full response within 30 calendar days.

12.2 Regulatory Authorities

If you are not satisfied with our response, or if you believe we are processing your personal data in violation of applicable law, you may contact the relevant authorities:

13. Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, government-issued identification numbers, financial account details beyond payment processing, health or medical information, biometric data, or racial/ethnic origin data.

If any sensitive information is inadvertently shared with us through a customer service inquiry or other communication, we will handle such information with heightened care and delete it as soon as it is no longer necessary for the purpose for which it was provided.

California residents have the right under CPRA to limit our use and disclosure of sensitive personal information. If you believe we have collected any such data, please contact us at [email protected].

14. Marketing and Advertising Choices

We respect your preferences when it comes to marketing communications. Here is how you can control what marketing you receive from us:

14.1 Email Marketing

You may unsubscribe from our marketing emails at any time by:

• Clicking the "Unsubscribe" link in the footer of any marketing email
• Emailing us at [email protected] with "Unsubscribe" in the subject line

Please note that even if you opt out of marketing emails, you will still receive transactional communications such as order confirmations, receipts, and account-related notices.

14.2 SMS / Text Message Marketing

If you have opted in to receive SMS marketing messages, you may opt out at any time by replying "STOP" to any text message we send, or by contacting us directly. Standard message and data rates may apply.

14.3 Push Notifications

If you have enabled push notifications through your browser or mobile device, you may disable these at any time through your device or browser settings.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or privacy standards. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Privacy Policy on our website at daveshotchickengo.digital
• Where required by law or when changes are significant, notify you by email or through a prominent notice on our website

Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

We are committed to resolving any privacy concerns promptly and transparently. Your trust matters to us, and we strive to ensure that your experience with Dave's Hot Chicken — both in person and online — is safe, respectful, and enjoyable.